Shipping Costs & Times
The shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. You will have the possibility to choose the shipping method of your package directly on the express courier page.
Orders placed are normally delivered (in Italy) on the working day following that of shipping. Shipments within the EU can take over 7 business days. Shipments to non-EU countries can take over 2 weeks.
Orders that are shipped with Tracking number tend to arrive faster. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.
1. The main objective is to ensure that the order arrives at its destination as soon as possible. However, customers and / or recipients are responsible for the products received and the delivery details provided at the time of purchase (always check that they are correct).
2. It is not possible to assume any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and / or additional costs for the delivery of the goods or for the replacement of the same.
3. In the event that you receive an incorrect or damaged item, we invite you to contact us by phone or email within three days of receiving the order, preferably with a photograph of the package and its contents.
Please do not return products without contacting us first.
Refunds are possible, by the shipper, if with insured shipping. The costs for the departure shipment and the import duty are not refundable. The same goes for the costs incurred for the return and insurance of the item, unless otherwise agreed.
As already reported in "Terms & Conditions" responsibility is borne by the customer / recipient once the order is shipped.